1. The car pick-up time is quite rigid. If they say a specific time, you must adhere to it. It's hard to predict the arrival time of international flights to Zagreb, and despite researching online, based on the actual flight and customs times, we planned to pick up the car within an hour of arrival. The staff made us wait an additional hour, which was quite rigid, even after we explained the situation. They didn't really understand and insisted we match their schedule instead. 2. The car rental process was also slow. Despite two counters, only one was open. European customers behind us seemed unperturbed, indicating this might be a norm.

The staff explained everything clearly and provided detailed instructions.

Organised

Car was fine but the queue for pickup was very long and took over an hour. Counter staff were ok but kept trying to sell ‘add-ons’ Really don’t know why you fill all your details out on-line and then have to go through it all again with counter staff

Great price

Like: Friendly Customer services
Dislike: smoking inside the office