Make sure to take photos and videos as evidence! Thanks to having photo and video proof, because we had an early flight and returned the car at around 4 a.m. using self-service. The next day, they claimed there were two scratches on the car. After we found out, we responded quickly with evidence. Later, we searched online and discovered many others had similar experiences.
Very satisfied. They provided detailed reminders and explained how to handle border crossing after learning about my need for it. Regarding insurance, they knew I had already purchased it in advance and did not try to upsell any additional insurance.
The staff at the rental company were very patient. Even though I returned the car over ten minutes late, they didn't say anything. I was initially worried there might be issues, but the lady assisting with the car return was very kind.
The deposit was too high and the refund process was too slow! A week has passed since I returned the car, and the pre-authorization still hasn't been released!
Located at Belgrade Airport, just across the parking lot from the departure hall; all car rental companies are gathered there. Pickup and drop-off are at the same location.
Based on the highest-rated reviews, my actual experience was as follows: The staff were very polite during pickup, but the car I received was in terrible condition, with numerous dents and scratches and over 125,000 kilometers driven. They mentioned it was the last car available unless I paid extra to upgrade. Here, I want to specifically address their after-sales service: 1. The car broke down during the trip, and with the help of a kind local, we found out that the battery was dead, and there was no engine oil left. This shows the rental company lacks proper routine maintenance for their vehicles. 2. It was almost impossible to reach their office by phone. After countless calls (even the staff at another rental company helped us try contacting them), someone finally answered and said help would arrive in half an hour. However, it actually took three hours, and they ended up hiring a local taxi driver to deliver and replace the battery and oil. I believe renting cars from large international chains is much more reliable. They have proper rescue services and follow regulations for retiring high-mileage cars. This was the worst car rental experience I've had in over ten years and dozens of rentals abroad, which disrupted our travel plans significantly.
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View more >Here, I want to specifically address their after-sales service:
1. The car broke down during the trip, and with the help of a kind local, we found out that the battery was dead, and there was no engine oil left. This shows the rental company lacks proper routine maintenance for their vehicles.
2. It was almost impossible to reach their office by phone. After countless calls (even the staff at another rental company helped us try contacting them), someone finally answered and said help would arrive in half an hour. However, it actually took three hours, and they ended up hiring a local taxi driver to deliver and replace the battery and oil.
I believe renting cars from large international chains is much more reliable. They have proper rescue services and follow regulations for retiring high-mileage cars.
This was the worst car rental experience I've had in over ten years and dozens of rentals abroad, which disrupted our travel plans significantly.
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