Overall ok, but we had two important issues.
1. We reserved a full size miniva, like Kia Carnival and they gave us a Chevrolet Traverse, which is a bit smaller. Space was critical in our decision of where to rent.
2. They said they cannot accept the CC insurance forcing us to pay another $520 to get theirs.
About QEEQ:7.0/10
Overall ok also.
My issue is that if actually Europcar doesn't accept CC insurance it should be stated clearly a boldly on your website. Its a deal breaker that should not be hidden in the small print. Even the actual price of the car should be publisized differently.
Guys in the garage were extremely rude on the pick up. Then, on the drop off, the same guy who was extremely rude, with a cell phone flashlight, found a tiny nail in my tire after looking for it for 10 minutes. Still convinced the nail was in the car before we picked it up. Added an extra hour to our already 1 hour drop off time.
About QEEQ:10.0/10
Simple, easy, good.
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Relevant Reviews on Europcar in Israel
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