Overall ok, but we had two important issues. 1. We reserved a full size miniva, like Kia Carnival and they gave us a Chevrolet Traverse, which is a bit smaller. Space was critical in our decision of where to rent. 2. They said they cannot accept the CC insurance forcing us to pay another $520 to get theirs.

Overall ok also. My issue is that if actually Europcar doesn't accept CC insurance it should be stated clearly a boldly on your website. Its a deal breaker that should not be hidden in the small print. Even the actual price of the car should be publisized differently.

The process was simple and quick

Undisclosed charges for insurance. Everywhere in the world, the full coverage is accepted through AmEx. We had a letter from the AmEx that we have a full coverage for liability, but the Europcar didn’t accept it and charged for coverage. They also put a hold for $2,000 on m card and I couldn’t use it for the duration of my trip. This was not disclosed anywhere.

This was the worst rental car agency I have ever used. Never again! It took them 2 h to give a car! Uncettable! Did that reason we got to Masada 15 m to late to be able to enter so we could not see it! They had significant effected my vacation by being extrinely inefficient!