Did not get the car; reason given was no available cars. No prior notification. Poor service.

I initially went to the store at Terminal 2 and was told that they didn't have the Jeep, so they gave me a Nissan SUV instead. Later, they tried to sell me insurance, and when I refused, they seemed unprofitable (an unexpected twist: they asked for a deposit of 12,000 local currency). Eventually, they sent me to Terminal 1. Reluctantly, I made my way to Terminal 1 with my luggage. Everything went smoothly there, and the deposit was reduced to 8,000.

1. We were informed of a 10% service fee when renting the car. 2. The card charge was 20 yuan higher than the original order price. 3. During drop-off, we were asked to pay an additional 37 dollars cleaning fee because some water had spilled on the back seat. We explained that the marks would disappear once the water dried, but they said we should come back after the water dried, which would incur an extra day's fee.

We were pressured into additional insurance even after showing we had comp and collision, as well as insurance through my credit card company. They would not let us have a vehicle without singing on for more liability insurance. A complete shakedown. Very unsatisfied.

Todo muy bien, solo las llantas del vehículo estaban un poco gastadas