Location ,hard time find it

Due to language barriers, the store did not provide Chinese-speaking staff or instructions in Chinese. We were unaware that the car couldn't leave Cebu, and now we are waiting for the rental company's headquarters to inform us of the penalty amount. The deposit hasn't been refunded yet.

Picked up the car at Don Mueang Airport. The staff was friendly and enthusiastic. I don't speak Thai or English, so we communicated mostly through gestures and guesses. Some services might not have been available to me due to the language barrier, but the car pickup and return went very smoothly. The rental fee and deposit were pre-authorized on my credit card. The rental fee was deducted upon return, and the deposit was refunded to my credit card after twelve days. I am very satisfied.

Picking up the car was very convenient and quick. Since we had a lot of luggage, we temporarily switched to a larger car, and the additional cost was very reasonable. Returning the car was done in a second, amazing!

During my trip, there was a scratch on the right rear part of the car. BUDGET charged me the maximum amount for it. Although I sent numerous emails, I didn't receive any response. Later, I directly contacted the China Merchants Bank credit card center and initiated a credit investigation. Shortly after, I received half of the money back. I can only say that when it comes to money, foreigners can be just as opportunistic.

all my booking was done with a confirmation email there was no paperwork and yet when I came to drop the keys in the box i was supposed to drop the keys with the paperwork. A bit confusing and disconcerting putting the keys in the box without anything.