Highway One, USA

There were no dedicated Thrifty staff for returns, at least none wearing the company uniform.

Overall experience was good, convenient and fast, short waiting time for car return.

Terrible car rental company! Overcharges and has hidden consumer frauds! Details as follows: 1. When picking up the car, they deceived us into thinking our package included a free tank of gas (the international voucher said it included gas), and told us to use it up before returning the car. When returning the car, I reminded the staff that my package included a free tank of gas, and they acknowledged. 2. We chose a package on QEEQ, but at the store, the contract included another so-called default package (which required an additional fee). This was unknown at the time of pickup. They took a deposit with a pre-authorized card charge, and deducted the cost after we returned the car (without notification since it was from the pre-authorization). 3. Why doesn't QEEQ's platform packages align with the rental company's contract? The contract should match what we chose on the platform. If I have to verify the contract against the package at pickup, what do I need the platform for? 4. QEEQ is really terrible. Their post-rental service is weak. I’ve used Ctrip Car Rental before and had a better experience. I can't believe the first time I used QEEQ, I got scammed! Will anyone want to use this platform again?

The staff had a good attitude! There was a line to get the car, and we didn't get to choose it ourselves in the parking lot; instead, they directly gave us the keys.

Picked up car was not cleaned at all (interior). We had to wipe the back seat since something was spilled in it.