Bali, Mount Ijen

During my time using the car in Bali, it broke down and wouldn't start. After calling the car rental company, they said the location was too far, and I had to fix it myself. After finding a repair shop and fixing it, the company wouldn't reimburse the repair costs. Their service concept is simply absurd. During pickup, it was agreed that the car would be returned at the Hilton Hotel near the airport. When the appointed time came, they didn't come to pick up the car, and the next day they claimed they never agreed to the pickup at the hotel. At that time, I was wary of their dishonest practices, so I asked to have the hotel pickup time and address written into the contract. The staff brazenly lied, which was disgusting.

I spent an entire day in Jakarta, going from North to South to Central, but couldn't pick up the car. Why was there no car at the airport as promised? Are you testing us with a game of finding the car in Jakarta?

Couldn't get the car at all, QEEQ didn't help, and finally had the hotel pick us up. Terrible rental company.

The service from the pickup and drop-off staff was excellent. They even helped with our luggage, making the whole process quick and trustworthy.

Good, convenient and fast