Budget Krabi, Th Apt Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

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Lewis Bartholomew

Thailand

Reviewed: Sun, Jan 26, 2020

About Budget: 4.0 /10

We spent an hour dealing with insurance upsell due to language barriers and a faulty translator. Initially, they tried to sell me a super insurance package which I declined several times, but the representative kept insisting. I wasn't sure if I misunderstood, so I called Zuzuche's Chinese customer service from the airport. As I suspected, she was still trying to sell the insurance. After confirming with Zuzuche that I didn't need their insurance and that I already had the coverage I required, the issue was resolved. The staff who processed the contract and the two men during car pickup were very helpful. Later, I extended my rental by a few days due to a change in plans. Despite repeatedly confirming with them that the return time was 6 AM, the staff was 30 minutes late. This made me rush between the check-in counter and the car rental office, causing me a lot of stress about missing my flight. Although I was dissatisfied, I still tipped all three staff members.

About QEEQ: 10.0 /10

1 days rental

Relevant Reviews on Budget Krabi, Th Apt

Louis Barney

Thailand

1 days rental

Reviewed: Tue, Feb 5, 2019

About Budget: 8.0 /10

It's alright, not perfect but acceptable.

Yedda Murray

Thailand

7-day rental

Mini Van | Chrysler Pacifica or similar

Reviewed: Mon, Feb 9, 2015

About Budget: 10.0 /10

The staff was very enthusiastic and had a great attitude. They explained the contract details thoroughly. I added zero deductible insurance, and the return process was smooth with minimal inspection. Also, when I rented the car, they only checked my driver's license, so I didn't need the translated copy I brought. The car they rented to me was very new and in excellent condition. I am very satisfied with this car rental experience.

About QEEQ: 10.0 /10