Dubai_Abu Dhabi

Avis has a completely procedural response, without solving customer issues: 1) During the car inspection, I was taking a photo of the license plate with my phone, and the staff impatiently put the phone in front of me to sign. They even whispered to their colleagues in a mocking tone; 2) We booked a child's safety seat, but the store only had booster seats, and we were charged the higher price of the safety seat instead of the booster seat; 3) When asked about the type of gasoline needed, the staff told us to figure it out ourselves, and there was no indication on the car or any documents; 4) When confirming the drop-off location with the staff multiple times, they were very impatient and dismissive. The store could not be located on the map, and multiple calls to the store two days before drop-off were unanswered. Overall, the service from Avis was poor, and I won't be returning.

Great service with no upselling.

The charges were unclear. When I returned the car, I confirmed with the staff that I was overcharged. They said it would be refunded to my account within two days. After two months of inquiries, it turned out there was no overcharge. This process was very frustrating.

No Chinese service and no terminal shuttle service. The car was in great and new condition.

・DXBのTerminal3で受け取りましたが、地下の駐車場内に実際の事務所があり、初めての場合は非常に分かり辛いと思いますのでご留意頂いた方が良いです。ここで約15分要しました。 ・事務所内はエアコンがかかっており快適で、手続きもスムーズでした。車も引取時迄に準備が終わっており、到着後10分以内に空港を出発できていました。

予約プラットホームとしては、文句がありません。 もし言わせてもらうとすれば、引取カウンターの正確な場所を予約確定時に添付してもらえると助かります。