Dubai_Abu Dhabi

Avis has a completely procedural response, without solving customer issues: 1) During the car inspection, I was taking a photo of the license plate with my phone, and the staff impatiently put the phone in front of me to sign. They even whispered to their colleagues in a mocking tone; 2) We booked a child's safety seat, but the store only had booster seats, and we were charged the higher price of the safety seat instead of the booster seat; 3) When asked about the type of gasoline needed, the staff told us to figure it out ourselves, and there was no indication on the car or any documents; 4) When confirming the drop-off location with the staff multiple times, they were very impatient and dismissive. The store could not be located on the map, and multiple calls to the store two days before drop-off were unanswered. Overall, the service from Avis was poor, and I won't be returning.

The charges were unclear. When I returned the car, I confirmed with the staff that I was overcharged. They said it would be refunded to my account within two days. After two months of inquiries, it turned out there was no overcharge. This process was very frustrating.

The overall service from AVIS rental company is excellent. I have used them in Dubai and the USA. The service is friendly, detailed, and the vehicle quality is guaranteed. Picking up and dropping off the car at the airport is very convenient.

It took two hours to pick up the car and they messed up the paperwork...

Quite good. The staff at the front desk was patient. It was indeed a bit challenging to understand English with an accent.