Kuala Lumpur Airport_Kuala Lumpur_Penang_Malacca_Kuala Lumpur Airport

The car's fuel gauge showed nearly empty right after leaving the airport. Before returning the car, I contacted customer service for nearby gas stations due to difficulty finding one. They directed me to another customer service representative on WeChat, but the WeChat number was invalid. I informed them in advance that I might be late returning the car due to searching for a gas station and peak traffic congestion, but received no response. When I returned the car an hour late, I was charged an additional 20 MYR, despite not exceeding the 24-hour rental period. Bookings within 24 hours should have the same rate.

The driver picked me up from KLIA2, then processed the paperwork at Terminal 1. After returning the car, they dropped me off at Terminal 2.

The pickup location was hard to find, no one came to pick us up. We called from just 50 meters away requesting someone to pick us up, but they refused and rudely hung up. We wandered around for nearly an hour, luckily a kind person guided us to the store. At the store, we requested a credit card slip for the transaction but were told the card was only used for registration. However, the bank indicated two failed transactions of 1000 MYR each (because I had set a limit on the card as a precaution). The car return location was still at KLIA Terminal 1. A week later, we had a new booking requesting pickup at KLIA2 (QEEQ order specified pickup at KLIA2), but the store wanted to charge 25 MYR (we have a recording as evidence).

the car condition was excellent and the staff is cooperative but he is not avaliable at the location

proton Saga quite good car to drive only the accelator quite rigid and the rest was superb car and economic.

Paradise service was good and well organised. Was to return and pick the car from airports.