Great car, but confusing and disrespectful service at pick up

I will NEVER use this company again. Very rude at the pick up desk. Told me i had to buy EXTRA insurance..( i had AXA coverage to 30k...was told it had to be 35k or they wouldn't give me the car!!...I've used AXA with Budget, Avis & SixT with no problem) cost me 72pounds ($100) more. Don't think you are saving money with this company...they are SCAM artists!!!...STAY AWAY !!!

Love this site ❤️

The service is good, but the shop is too small and crowded. There are not enough staff members, which results in long waiting times.

Had to wait over an hour, complete waste of time. I would never recommend greenmotion. The cost more than doubled when accident insurance was applied. Cost was over £100 for 3 days. Although I hired for 3 days, I was only allowed 2 days mileage not 3 , so then had to pay another £10 for excess mileage . Overall I was an expensive disaster !!

Absolute cowboys, out to rip you off for as much money as possible. I frequently hire cars from different companies and have only ever had one issue in all that time, when a company tried to charge me for minor damage that I was able to prove had never occurred. However, Green Motion refused to allow me to use my signature for my credit card. This is despite me walking for half an hour to the nearest cashpoint to try and re-set my PIN, which was locked. This is also despite me being a repeat customer who had hired a car from a sister office just three months ago and given them an excellent review. Instead, they gave me a hard-sell and charged me just under £100 before I knew what was happening and well aware that I was stranded in the middle of nowhere on an industrial park. This was on top of charging me and extra £50 for petrol and mileage. I will never use them again.

Many comments yes! I arrived to pick up the car and I was told that as my credit cards were the non embossed variety (the new style ones) that they could not accept them. I did have one embossed card - Amex - but they did not accept that either. The manager told me he had been asking head office for a long time to accept these cards but they had not done so. Consequently I could not hire the car and I had to use taxis to get to and from the funeral. SO PLEASE WARN YOUR CUSTOMERS THAT IF THEY HAVE THE NEW STYLE CREDIT CARDS THEY WILL NOT BE ABLE TO HIRE FROM THIS COMPANY UNLESS THEY TAKE THE FULL INSURANCE FROM THEM (HOW CONVENIENT!)