At the time of handover, the staff did not speak English and gave no explanation about the car's condition. When I found the car to be old and dirty and requested a replacement, the staff said there was no other option.
Reasons for not giving a high score for car pickup: 1. The store staff were not skilled and needed to call for guidance at almost every step. 2. In addition to freezing the specified amount on the credit card as a deposit, another 33 euros were charged without clear explanation. 3. The fuel tank was almost empty when picking up the car, requiring immediate refueling even though it was nighttime. 4. When leaving the parking lot, we were unexpectedly charged an additional 35 dirhams. Points 2, 3, and 4 are issues we have never encountered in years of international self-driving travel.
Attached are the vehicle order and credit card transaction records. The rental company didn't give me the final payment receipt (nor did they charge a deposit). The rental agent didn't speak any English and tried to overcharge me. They didn't have the car ready and had to contact someone to bring a car, which shouldn't have been rented out. They kept me waiting for two hours, and to avoid delaying my schedule, I had to take it. This ruined the entire trip with constant worry.
Accueil excellent, personnels très sympathique, service parfait ! Je ne peux que recommander les services et prestations de la société de location de voitures Sovoy !
Un grand remerciement ! Philippe
About QEEQ:10.0/10
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