Overall was good. Just a lil bit difficult to find the counter if from international.

Unjustified charges, unable to communicate in English properly, office closed at return time

Except for the language barrier, everything else was fine. The staff turned on the air conditioning before the inspection upon car return, and when returning the car, staff were already waiting in the parking lot and escorted us to the departure hall. Much more convenient than expected.

Good clean car, however inside of windows should have been cleaned prior to pick-up

Price drop worked! Thank you

The counter is very difficult to get to. From the Int'l terminal you have to walk to the domestic terminal. When you get there you have to go through the usual baggage scanning procedure to get in, you then need to walk to secure area exit door (the counter is in the domestic terminal air side area) the guard will then check your car reservation details and let you use the airport staff entrance which means even though its only 20-30 meters from the first scan you need go through the whole scanning exercise yet again (my tip is that if you are travelling with others you get one of them to wait outside the terminal with all your baggage). Once you gone through all that hassle its then clear sailing to get the car.

Counter is at the domestic terminal, need to walk a distance from international arrival hall to that terminal. And need to pass through another security check. Able to locate it thanks to the tourist information counter. Overall is service n car condition is ok.

Fast and easy booking.