Booking the car was fine, but returning it was extremely troublesome. Returned the car in Bergen, and the return address couldn't be directly navigated to. Additionally, there was no indication on plan 2. Spent half an hour searching around the parking lot, exceeded the time limit by 5 minutes, and almost panicked. No one answered the phone calls, and it was only after spotting the sign that I realized it was an unmanned return service. This was not explained when picking up the car.
The service was quite standardized. The contract was sent via email, and the staff was patient and thorough in explaining any fees we had questions about.
The office opens only after 1 PM on Sunday, even though there are staff and cars in the office, they do not provide services until after 1 PM. The paperwork was processed quickly, without recommending additional insurance or roadside assistance.
About QEEQ:8.0/10
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