Average service attitude

Very good, quick pickup process

We arrived quite early, around 9 AM, so it wasn't crowded. Although we booked a BMW S1 series, we were given a DS DS4. While it was a new car with only 1200 km on it, I didn't know that the DS4 was in the same category as the S1. However, the DS4 had a lot of steering play, significant road noise, and poor power performance, which made driving uphill difficult. We mentioned the type of roads we would be driving on and were concerned about whether the DS4's trunk could meet our needs. The staff said if the trunk couldn't fit everything, we could put one of the suitcases in the back seat since there were only three of us. I was speechless.

There's a daily limit of 200 kilometers and an extra charge for a second driver! This is ridiculous! I’m never renting from this company again! Also, the wait time during pick-up was very long.

Audi A3 diesel is a good and low km car. However it took over 90 mins to get served and receive the car. Other patrons had the same experience - we were not alone. Car arrived dirty, damaged and with low oil warning light on. I've never had to add oil for a hire car before. Europcar later tried to blame me for damages to the vehicle, thankfully we took many pics on receipt of the vehicle to prove our innocence. Customer service at Europcar have been unresponsive to emails throughout the experience.