Very good service with Avis a d would definitely use them again. Car was great and worked perfectly although had seen a bit of road wear and tear and could’ve maybe done with a wash prior to collection, but other than that it was absolutely fine & really enjoyed our drive. I would also recommend waiting to book any extras actually at the AVIS counter and not before….e.g. they had say nav as an added extra ($150) but we didn’t purchase that….only to find the car came with sat nav anyway…!

Booking was great and great deal. It would be good to know if the extras, they ‘Avis’ suggested roadside assistance cover which we didn’t have & then purchased on pick-up. Bit what would be really helpful is to know the cost of, a) additional drivers & more importantly b) the deposit you need as this was retained until pickup which we thought would happen, but just had no idea how much to allow/put aside for this. Otherwise great and will also definitely book again with QEEQ.COM

It was pretty average. First, I had to wait in a long line. Then they told me my car model wasn’t available and replaced the Camry with a Maxima. Maybe in North America, they think the Maxima is better? Anyway, the clerk had a look on their face like they upgraded me. So I excitedly took the keys, but saw another family already loading their luggage into the car. I said, 'I think this is my car.' The lady replied, 'Well, I’m pretty sure it’s mine.' We checked and realized we had been assigned the same car. Since their luggage was already in, I had to go back to the counter with my bags. The front desk then gave me a Lincoln Aviator, possibly thinking they upgraded me again, saying, 'This is a brand new car. Are you sure you can handle this?' I was like: Seriously? Overall, I give the service a 2 out of 5. I arrived at the rental company at 10:30 and didn’t get the car until after 12.

I had already selected the full insurance coverage for the rental car. When picking up the car at the store, the staff, who was an Asian-looking guy speaking English, suggested buying additional insurance for $14 a day. We refused, stating we didn’t need any other insurance since we already had full coverage. So, the $14 insurance wasn’t added. We didn’t read the rental agreement carefully before signing it as it was entirely in English, but he still added other insurance to the rental agreement. It was really an unforeseeable hidden charge.

Although the queue at the counter was a bit long, the procedures were quite fast, and picking up the car was very convenient.

Double make sure your staff cleans everything out of the car. Some Fast food was left in the back. However, it didn't really bother me too much. Otherwise, the car was in excellent shape and drove like a champ. I really liked driving the Nissan Ultima and never felt there was going to be a problem. The Pickup and drop off criticism is really a logistic procedure with the airport. It's not Avis's fault but the distance and the shuttle are not ideal in my opinion, especially for people with luggage.

No, it was the first time using the service and everything went well. They were very helpful when I made a wrong reservation and had to change it.