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Search for ACE Car Hire in Bordeaux

Very poor trying to rip ppl off

Reviewed: Thu, Jun 20, 2019
About ACE: 4.3 /10
Insurance a joke and hidden
Compact | Opel Astra or similar

Relevant Reviews on ACE Bordeaux-merignac Airport

H.Freestone

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Economy | Volkswagen Polo or similar
Reviewed: Mon, Jul 22, 2019
“Good car & service”
About ACE: 8.0 /10
Online this company seemed the cheapest but I could only pay a £17 holding deposit for the car. When I completed the booking in Bordeaux the actual cost was equivalent to the other hire companies. The staff were nice & the pick up was in terminal and the car was clean and new.
About QEEQ: 8.0 /10

M.Varga

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Compact | Opel Astra or similar
Reviewed: Tue, Jul 16, 2019
“Worst car hire ever.”
About ACE: 7.7 /10
1,5 hours waiting to get the car at Bordeaux airport. No childseet was provided, allthough I booked it in advance. At dropping off the car, there was no inspection. Still after 3 hours I received an email to pay 260 Eur due to scratch on the car. That damage I did not do, this is unacceptable and I will take legal action.
About QEEQ: 8.0 /10
Platform is ok.

M.Durbin

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Economy | Volkswagen Polo or similar
Reviewed: Tue, Jul 2, 2019
“Long wait for car, Bordeaux airport.”
About ACE: 8.3 /10
Waited over an hour, in a hot terminal, to pick up car. Staff said I needed extra insurance !! This was paid for up front, and they should have been made aware. Overall cost was £20 higher than original quote. On the plus side, car was upgraded to a new seat arona.
About QEEQ: 8.0 /10
Easy to book, good communication

P.Filliol

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Economy | Volkswagen Polo or similar
Reviewed: Wed, Jun 26, 2019
“The worst car hire experience of my life, terrible customer service and general chaos .”
About ACE: 5.0 /10
We arrived on time to pick up our rental car only to be met by a sea of people waiting to collect their cars . Firstly, there were only 4 staff working and they each took around 20mîns if not more to serve each customer! No sense of trying to speed up to help with the ever growing queues! Once we had waited for 2 hours and 20 mins (!!!) we finally had our number called . We were then met by an incredibly slow, unapologetic and borderline agressive member of staff. When we asked for an explanation for the long wait and utter chaos, we were given no apology ( as the representative of ACE should have done in basic customer service ) and just an aggressive and rude attitude whilst we tried to collect our car. In the many years of travel and use of car hire companies at Bordeaux Meringnac airport I have never been treated so incredibly badly nor had to wait so long with no apology or basic customer service. I will never use this company again and will be sure to pass the word on amoung my contact , friends , family and anyone else who I know is looking for car rental .

Sébastien

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Economy | Volkswagen Polo or similar
Reviewed: Wed, Jun 26, 2019
“ACE is a terrible company. I will pay extra money to go with Europcar or others”
About ACE: 6.3 /10
Absolutely terrible. Non trained employees. I was told the car is not insured at all and it took me 45 mn to get the keys.
About QEEQ: 8.0 /10

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From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 5274181094
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Service Code#5274181094

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