Long queues

The staff in Barcelona had a poor attitude, didn't go through the handover procedure, and handed the car to us with an empty fuel tank.

I want to highlight this issue: I reserved an automatic car, but when I arrived at the store they told me only manual cars were available. Fortunately, I can drive a manual, otherwise, my trip would have been ruined! Driving a manual car on European hills is extremely dangerous!! The language barrier added to the frustration as the store didn't offer a partial refund. It took two months to resolve it through the app after returning home!! If I had known this would happen, why would I book so early? I had already paid in full, and they didn't reserve the car for me! It's really poor service.

In Seville, this store is located inside the train station. It would be helpful if they directly stated it's inside the train station. The staff were very friendly, overall very satisfied.

No issues with communication in English.