Trip to National Parks in the Western US

When we arrived, they didn't provide the Rogue without extra charge. After an hour of hassle with elderly and kids, we received 300 compensation from the rental company. Honestly, we were too tired to argue more. Finally, we got a Toyota RAV4 that needed maintenance, and I paid an extra 300 dollars.

The car’s exterior looked quite new and the staff was very friendly. There was some incorrect information when we left, but the staff quickly resolved it.

Forced to buy insurance; can't pick up the car without it

When renting the car, I was advised to purchase full insurance and upgrade the model, which I declined because I had already bought insurance in my country. However, the front desk added roadside assistance to the rental agreement without informing me. I thought it was part of the deposit and signed it. When returning the car, I realized they charged an extra $90 for it, even though I already had roadside assistance with my insurance from home. I wasted $90 unnecessarily.

The service was excellent. We swapped cars three times over 11 days, and all issues were resolved promptly.