Fraudulent service!! We followed the navigation from Zuzuche to pick up the car, but it led us in the wrong direction, causing us to be more than an hour late. The rental company used this as an excuse to give us a cheaper Hyundai! We had pre-paid the full amount, so why wasn't the car reserved?! When returning the car, we arrived more than half an hour early at the drop-off point. The scheduled time was nine o'clock, but no one was at work half an hour past the time! We couldn't get through on the landline, then called a mobile number, and contacted Zuzuche customer service. They told us to leave the keys in the door crack! Why didn't they mention their failure to meet the schedule then?!

First, the address information provided by the platform was incorrect, and it took me two hours to find the location. Second, when returning the car, there was no one at the store. I had to contact the platform, take a video of the car's condition, and slide the keys through the glass door. It was so frustrating! Moreover, the two separate charges were not explained. Extremely poor service!

We booked a 4WD vehicle, but on the day we picked it up, they gave us a non-4WD Suzuki, insisting it was the same category. Why did we pay extra to reserve an SUV? Just look at some challenging Georgian mountain roads or do a bit of research and you'll know the reason, which resulted in us not being able to access many places. We had to rent another car to get around. The options provided don't allow for searching, forcing you to choose one that's not relevant.

I couldn't pick up the car. Budget said the voucher submitted by Zuzuche was invalid. I was shocked on the spot.