The car I received was a Nissan Micra. In no way is this car in the same category of a VW Polo.

Counter staff was more than helpful, process was very fast and easy. Car was very old and very dirty and in not so good condition...

1. They don't have counter at Athen airport, it is difficult to find the person who holding small sign plate indicate Europcar 2. They PIC in Europcar insisted to buy insurance for 60Euro 3. The car was not ready for pickup, we have to wait half an hour

DO NOT RENT A CAR FROM THIS PLACE. I visited Kefalonia with my girlfriend and rented a car here for 2 days. We were offered 50 Euro insurance but declined because we had purchased external insurance. The car was inspected by a Europcar team member and scratches and marks were noted. The underside of the car was not inspected. We were EXTREMELY careful when driving around for 2 days. Upon arrival, the car was inspected and we were told that a there was a scratch on the UNDERSIDE of the car and 300 Euros was payable. I can guarantee you that not only did we not cause this scratch, but that the underside of the car was NOT inspected properly in the first instance. Please see the photo of the scratch I was charged 300 EUROS FOR (thank god our amazing external insurance covered this- RentalCover.com)

Slow and bad customer service. I came the day before my reservation when they were not busy asking them if there was some paperwork I could do in advance and they told me don’t worry don’t worry we’ll do everything tomorrow. Then I have arrived here today and they have asked me to send them by email the confirmation of the booking. They seemed to not even have my booking clear and I have been waiting now for more than half an hour because every single telephone call seem to take preference over myself being here in the office. Avoid this place if possible and rent some where else

We initially were given the wrong car. Then on the phone 2 or 3 times to let them know where we were so they could come and change it. Still hanen't got my deposit released.