San Francisco - Highway 1 - Los Angeles - Las Vegas - Salt Lake City - Yellowstone - San Francisco

Average service

Returning the car was simple.

Pickup took about 10 minutes and return 3 minutes, very efficient!

Very convenient and easy to find. The whole process was smooth. Although the closing time is 6 PM, you can return the car by 7:45 PM.

I rented from a Hertz store in downtown San Francisco, located in a parking lot where many rental companies are situated. I booked a RAV4 but was given a Kia instead without any choice. The car was new but didn't have as much trunk space as the RAV4. The front desk was staffed by a Chinese person but they couldn't speak Chinese, and kept insisting that I hadn't bought enough insurance even though I clearly had purchased full coverage. After showing her the information at the bottom of my rental order, she stopped insisting. It seems better coordination is needed between the rental app and rental companies. She said her computer showed that several insurances were not purchased. Not being able to choose a car was really frustrating, unlike Alamo, which probably had better options due to its downtown location and limited car availability.