No one met us at the arrival gate. We didn't know where to get the car. After several phone calls, someone finally showed up.

They initially said there would be an airport pick-up, but in reality, I had to call them upon arrival. I had booked for 9 AM at the airport, waited for a long time without seeing any staff, and only after calling the rental company did the staff come to pick me up.

Pickup of the car was smooth and easy. Friendly operator.

They put a good effort to counter offer when initial selected car not available.

customer service staff was efficient and pleasant. car condition in excellent condition

booking was smooth and easy.

The car is very new with only 10,000 km clocked. However, they do not have a counter at KLIA2. They only have counter at KLIA1. So you will have to call the number provided when you have arrived. The car will then be delivered from KLIA1. As for returning the car, you will have to call them and arrange for them to meet you at KLIA2. It will be a bit of hassle though if you are returning the car outside their counter operating hours. Nonetheless, their rates is very competitive.

The price drop protector is very good and the rates is comparatively cheaper than elsewhere. The mobile apps is also extremely useful especially if you are on the road.