Salt Lake City-Grand Teton-Yellowstone-Salt Lake City-Bryce Canyon-Page-Las Vegas-Los Angeles

The system is terrible. I tried 5 credit cards but couldn’t get through. Finally, I had to use a debit card for the deposit, which had to be entered manually. The whole process took nearly two hours!

There were very few people, so no queueing. The Nissan Rogue I booked wasn't available, and they wanted me to upgrade. I refused, so Dollar borrowed a Buick Encore from Thrifty next door.

First, no staff informed me that smoking was not allowed in the car when I picked it up. Second, when I was returning the car, there were two cars in front of me being inspected. I turned off the engine and waited outside smoking. When it was my turn, the staff asked if I was Chinese. I said yes, and he claimed he saw me smoking in the car. I told him I had been smoking outside while waiting for the inspection. He ignored me and insisted that I smoked inside, charging a $300 penalty on my credit card.

Prompt order response, but follow-up service was lacking

Dollar was great. The individual who helped me at the counter was awesome.