Salt Lake City - Yellowstone National Park - Salt Lake City

The free shuttle was quite convenient. However, when picking up the car, the staff kept insisting that we buy full insurance, claiming that our coverage was insufficient and didn't include roadside assistance. Initially, I didn't want to add any more insurance, but my husband was concerned about potential issues if we didn't, so we ended up adding one, which cost about $30 more than what we had initially paid on the platform. They also tried to get us to pay $40 for a full tank of gas, which I refused. We found out later that there were nearby gas stations where filling up didn't cost nearly that much. The pick-up and drop-off process was quite smooth, and the car was fairly new.

The car pickup went smoothly. When returning the car at Los Angeles airport, we found that the return location had changed, which took some time. Overall, although the company is not large, the service is acceptable, and the car condition is good.

The customer service representative we had on the return was Tracy. She went above and beyond to help me with checking in the car.

I booked a standard suv and paid for it and I have to pay extra $89 for the same thing I booked.

Like: The car looks great and with lots of new features. Handling was very good. Great car for the value.