Verona - Dolomites

Friends, be sure to avoid this company! Here's my personal experience. I have driven in Europe and the US before without any issues, but this was my first time renting a car in Italy. I took dozens of photos and videos of the car during pickup. When returning the car, the staff inspected it thoroughly and found a dent underneath the car, claiming it needed to be compensated. I couldn't find that angle in any of my photos or videos, and the undamaged photos they provided could not confirm the date. Needless to say, despite the negotiations, the outcome was predictable. Fortunately, I had full insurance and did not suffer any financial loss. However, I can't help but wonder if this behavior is targeted at Chinese customers. It's disheartening, and my complaint emails to the company led nowhere. A few years ago, full insurance was not this expensive, but now it is almost as costly as the rental itself. Such practices contribute to the rising costs for both rental companies and users. In the end, it is us who pay the price. Based on my personal experience, I advise everyone to steer clear of such companies.

Very good. The final scratch didn't cost much. Just waiting for the follow-up from QEEQ insurance.

Great service and friendly staff. No issues . Thank you

Great service all great- thank you

Worse experience renting a car. The staff at the Rome location were very unfriendly and rude. More interested in smoking cigarettes than anything else. Also try to sell additional insurances when I am fully covered. Joke

We ordered a ford S Max, which is a seven seater. The car was not available and we were offered a nine seater mini van instead. As that is too big for me to drive and unsuitable for narrow streets, we instead took a ford mondeo station wagon, which is a five seater and a little crowded with three kids on long journeys. So that was disappointing to say the least.