Verona - Dolomites

The car rental company doesn't have any Lexus vehicles. On two occasions, I didn't get a Lexus as expected, and I didn't see any in the parking lot. If you are renting a Lexus because of more luggage, be cautious. This time, they gave us a basic Mercedes A-class, which worked out since we had fewer people and managed to fit our luggage. However, being a basic model, the interior was all cloth. Unfortunately, it was a rainy day, and cleaning the dirt would be very challenging. We were charged a hefty cleaning fee (179 euros), and the matter is still under dispute. Fortunately, we have the car rental platform's support, and we hope they can help retrieve the unreasonable charges.

Do not choose this company. They didn't provide the reserved vehicle and didn't accept the embassy-certified driver's license. They accused us of driving without a license and forced us to buy insurance. They also did not recognize the insurance provided by the car rental platform and required a deposit of 1800 euros with two credit cards in the renter's name.

Security deposit held

Professional people

Felt very disappointed with how insurance and other tax charges were applied at point of pick up. What went from reasonably priced rental ended up being expensive. Felt deceived from pricing point of view