I had a reservation for Sunday, July 28th. I arrived at the pick-up location in the morning, but the door was locked. I had to make an international call to the customer service and was told that the car rental company is closed on Sundays, but my reservation was still accepted. All our travel plans were arranged; what were we supposed to do? The rental platform suggested checking for other car rental companies nearby, but we were in an unfamiliar place! Finally, we managed to find another company but were told there were no cars available. We were really frustrated, but eventually, we found a car six hours later, which somewhat mitigated the loss.

Return instructions were unclear. There was no rental company counter at Oulu Airport, and I did not receive a receipt for the credit card deposit. They said they would email it to me, but I never received it.

Helpful had to ring them as flight was cancelled til next day. Car was running with heater and engine on, useful as it was minus 30. Disappointed that car wasn't the model id booked

Dislike: By mistake I have reserved the car for 10:30 PM and I came earlier 11:00 AM Finnrent charge me for additions 41 Euro. This first time that a rental car charge me because of it.

Like: Adaptability. Mistake in their system. Found a solution very quickly