The car was in decent condition, but there was some trouble during pickup. The actual model did not match the description, so we had to pay extra to change the model.
There was no pressure to purchase additional insurance or child seats when picking up the car; also, returning the car was hassle-free, with just a quick inspection and a signature.
The wait time was very long, and the staff was not knowledgeable. It took them a long time to confirm things, and they added an unexpected $80 airport tax, which was unacceptable.
I was given a bigger car than I booked for which was a good upgrade. Reasonable time to wait in pick up and drop off. Initially tried to charge me for an extra day because pick up time was incorrectly entered but quickly resolved.
Dislike: Due to our requirment I had booked a Van but when i wanted to pick up the car they said we don't have Van at the moment and we provide you a truck. Although Ford truck was enough good car but it was't match with what we asked for.
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