Excellent! They immediately resolved the issue and replaced the car.

Professional and polite customer service, very enthusiastic.

Do not rent cars from here; you will be scammed.

The car I had was absolutely terrible, it had 275k kilometres on it and was in a very poor condition. The brakes were extremely poor and the lights were a safety hazard. Things kept falling off in the car and I got the check engine light twice where the car would lose power. The car was a safety hazard and I would never book through this company again. Very rude staff who was inspecting the car upon handover, the person I was dealing with mainly was fine, but the person inspecting the car didn't have the decency to speak. I was looking forward to driving a safe Mercedes and what I got instead was an old beaten up dented vehicle which kept me stressed throughout the entire trip about when a new error might come up. Don't always go for a lesser known company just because it's cheaper.

You need to have suppliers who maintain a standard on their vehicles, this car was a safety hazard and not worthy of being driven on the roads.

Car for rental need to be checked and well prepared for customer.

When got some urgently, cannot contact you via phone call. Customer and local company should have contact channel via others application such as WhatsApp too.