Previously reported an issue where a change in my rental order led to a change in pick-up time, so the company wouldn't process it early. They also said they didn't have the car I booked. When the time came, they gave me a car from the same group, but its condition was very poor! The car was parked in the farthest corner of the garage. I noted that the damage to the right side mirror affected driving safety. The first African-American staff member immediately agreed to change the car, but then a short Caucasian staff member came and disagreed. He tried to fix it but it was still broken. I insisted on my stance, and eventually, the African-American staff upgraded me to a Ford SUV. I appreciate it.

Convenient car rental location The only rental spot is in the basement floor, which was a bit hard to find.

Hertz's service is quite good, the car was very new, and when one of our group's cars had an issue, they promptly replaced it

Rented twice in a week, very good.

Very good.