I often use this rental company, the staff are very nice.

Smaller car than anticipated. The location of the car was a LONG way away from the office at Bari airport and difficult to find upon return in the dark and heavy rain.

Decent value and the car was in good condition. Customer service was better than expected as the reviews were generally less than complimentary. The only minor issue was the distance of the pick up point from the arrivals terminal. It is a long walk in the heat with baggage.

Booking procedure worked well. No issues.

I was very satisfied with my rental experience this week. The clerk was very friendly. I rented one type of car, which it turns out was a little high on mileage, so the clerk changed me over to a newer model without asking, as a convenience. Drop off was quick an easy. Now just waiting for refund of my security fee which I expect to happen shortly.

Disaster finding where to pick up the car. Infuriating. Spent over an hour first finding their location and then actually locating the car. What a waste of time!