Spend the extra money not to rent with ACE, it will be worth it

Waited over an hour, in a hot terminal, to pick up car. Staff said I needed extra insurance !! This was paid for up front, and they should have been made aware. Overall cost was £20 higher than original quote. On the plus side, car was upgraded to a new seat arona.

Easy to book, good communication

Absolutely terrible. Non trained employees. I was told the car is not insured at all and it took me 45 mn to get the keys.

new car, whats better ?

good staff,speaking English

Counter staff very helpful and the colleague at the collection point was really helpful

No issues with the car however despite already requesting on two occassions I'm still awaiting a copy of my return paperwork and deposit. I took the opportunity to inspect the car thoroughly along with the car hire company representative present and it was confirmed that no damage was observed. The paperwork was completed on an ipad at 20:30hrs on Sunday 2nd June and I signed and confirmed my email. I was then notified by the attendant I would receive a copy confirming the car had been returned in an acceptable condition. Disappointingly I have yet to receive a copy of the signed paperwork. The attendant also informed me it would take 7 days to return the deposit to my credit card. I emailed Easyrent and they have sent an emil to the car hire company but I'm still waiting.