“The wait to pick up the car at the airport was over 90mins which is excessive.”
About ACE:8.3/10
The wait on arrival was excessive, I don't expect to wait over 90 mins in a queue for a pre-booked car. The woman at the drop off was rude and unhelpful when I asked about the excess I had but on my card. ACE would not accept American express for the final payment or the excess ( I had a separate insurance for this) and I had to put it on my debit card which cost me money and I have to wait 8 days to get it back but that was difficult to find out as they told me it would be sorted out when I returned and then they were rude at the drop off when I asked about it and I had to go back into the terminal desk. There was a queue and I had to get a flight but the girl just said I had to wait till they pay it back.
Checking in a nightmare. Nearly two hours queuing at Bordeaux airport to do check in. Irate customers ended up in aggressive altercation with one of the desk staff, police were called to calm everything down.
Our check in lady apologised and was helpful, but overall a ridiculous length of time to pick up a car.
Dropping off was easier and customer service pleasant and efficient.
“the car was fine but very small Engine for a five seater family car. 1.2L struggled with motorways”
About ACE:7.3/10
Getting the car seemed to take forever and with 3 small hungry children it was a added stress.there was some some hidden charges and fined if you didn’t bring the car back with a full tank or committed an offence that weren’t stipulated before the hire.
I booked a car through Ace whose local agents showed as Rhodium. In fact they were using, in my opinion and that of scores of people, the worst car hire company in the world - Goldcar.
About QEEQ:8.0/10
As a booking platform it was very good except the information about the company they use was totally and unforgivably incorrect.
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