Efficient

Overall satisfied, good service attitude.

Scam company! Twice, they blamed existing scratches on me and charged me over 6000 RMB conveniently matching the insurance deductible. Even with clear videos showing the scratches were already there, they ignored it. Don't be tempted by cheap prices; rent from Budget or Avis. I'll fight them to the end and sue them. This hassle has already wasted half a month of my time! It's outrageous! The local staff wouldn't answer calls or emails, and although they're only supposed to hold a few hundred dollars, they have the power to overcharge your card!

The car I received was not as promised. Despite the rental agent's claim that the car I initially wanted was no longer available at this location (then why even advertise it?), I was given a vehicle with a smaller trunk. I spent a frustrating 90 minutes arguing just to get a replacement that matched the trunk size of my original reservation. However, the car itself was good

Counter staff very helpful. Came with us to the car and explained all features. Very patient. Highly recommended.