Disaster at car rental facility

Good

Avis is generally okay, but the branch at the airport is quite average. What car you get depends on luck. Overall, the mileage on the cars is relatively new, but the interiors are not cleaned for you. The car pickup process requires minimal paperwork, just a translated document, and it's better to print it out. My advice is to buy full insurance on QEEQ and say 'No' to any additional offers at the store to avoid hassles with deductions.

When picking up the car, the customer service aggressively pushed several insurance options. After refusing, they said they wouldn't give me the car without insurance. Had no choice but to purchase one insurance plan, costing an extra $14 per day. The service attitude was very poor. However, when returning the car, the customer service was great, polite, friendly, and meticulous.

Excellent

Although the queue at the counter was a bit long, the procedures were quite fast, and picking up the car was very convenient.