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+1-2897685366
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+44-2035140670
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+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
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+64-99508740
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+51-17009061
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+49 6107 6353100
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+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 6296052320
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 6296052320
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Berlin-Königssee-Munich-Heidelberg-Berlin

Reviewed: Sat, Sep 7, 2019
About Europcar: 4.0 /10
Overall, the car from the rental company was quite good, very new and easy to drive. However, there are a few points: First, my order did not include a GPS, but when I arrived at the airport, the staff didn't ask if I needed one and directly gave me a car with a GPS. They printed a receipt on the spot, and I didn't read it carefully before signing. That's my fault, and I ended up paying 66 euros for the GPS. Second, the return process was very quick. We checked for damages and signed off without confirming the mileage, but I took a picture of the odometer the night before returning the car. I only drove from the city to the airport on the return day, so I'm sure of the mileage. However, the rental company claimed the mileage was 200-300 kilometers more than my record, and I was very upset as I couldn't contest it. Since we didn't confirm the mileage upon return and I didn't sign anything, does the rental company just get to decide the mileage? Third, I had to pay a 92-euro fee for picking up the car at the airport. This was not clearly communicated by either the booking platform or the rental company, which was quite disappointing as it was my first time renting a car.

Relevant Reviews on Europcar BERLIN AP TEGEL*******CLOSED*******

Valerie Stilwell

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Reviewed: Tue, Jul 30, 2019
“Germany, Switzerland, Austria”
About Europcar: 10.0 /10
The service lady had a great attitude, very nice.
About QEEQ: 10.0 /10

Abbott Nahum

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Reviewed: Sat, Jul 28, 2018
About Europcar: 4.0 /10
The reserved model was completely unavailable. Two E-Class Mercedes Benzes were booked, but upon arrival and discussion with the staff, it was revealed that they did not have these models. When asked why they were still available for reservation online, they said they didn't know.

Jo Carey

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Reviewed: Thu, Jan 3, 2019
“Tegel Airport - Sanssouci Palace in Potsdam - Brandenburg Gate in Berlin - Schönefeld Airport”
About Europcar: 10.0 /10
The company store is conveniently located, very easy to find right after getting off the plane. The staff are all very friendly.
About QEEQ: 10.0 /10

P.Koh

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Medium SUV | Jeep Compass or similar
Reviewed: Mon, Sep 16, 2019
“Mid size SUV not available at pick up and to pay more if I need a SUV”
About Europcar: 9.0 /10
I was told at the pick up that a mid size SUV was not available and was offered a station wagon instead. Or I can top up to get a VW Tiguan. Staff then offered me a steep discount so that I can get the SUV due to me knee problem in getting in and out of sedans. As I have booked way in advance and for a decent period of 14 days, the mid size SUV should have been catered
About QEEQ: 7.0 /10
I diligently checked the pricing 3 times and have to rebook my car to get the reduce pricing. In other words, the price watch mechanism did not worked I chatted with an Easyrentcars rep and was told that this mechanism needed time to adjust which I find puzzling cos there were times when the reduced pricing have been posted for a couple of days and yet I was not informed

R.Bemment

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Medium SUV | Jeep Compass or similar
Reviewed: Sun, Jun 16, 2019
“Rude staff at Europcar and got ripped off”
About Europcar: 7.0 /10
Very rude. Ordered medium suv jeep- tried to give us down grade ateca and then gave us tiguain- without saying he was going to charge us an extra 100 euros. Too tired and late to argue when we found out- surely a tiguain is a medium suv?!
About QEEQ: 10.0 /10
No problems all fine and easy

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