The pickup location is relatively easy to find following the store's directions, although it's a bit far. The staff clearly asked if I wanted to add full insurance. Unlike some employees at Europcar who lack credibility.
I think the staff pushed insurance too much, and there is a ten-minute walk between the store and the parking lot for picking up the car. I booked the car for 7:30. I arrived at the store about half an hour early. After the staff explained the insurance, I said I didn’t need it. Then they refused to process my paperwork, telling me to come back at 7:30. If I wanted it processed earlier, I had to pay an extra 50 euros. This was very frustrating.
Aggressive upselling; they charged me an extra insurance fee and haven't refunded it yet.
About QEEQ:8.0/10
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