The staff was polite, and there weren't many people. However, they pressured me into buying insurance and claimed it was mandatory if I planned to cross the border.
This car rental company has a high rating on Zuzuche, but it was really hard to locate. The staff were very unprofessional, and the car they provided was old and in poor condition. Since we just needed it for basic transportation, we accepted it. However, they charged us a deposit of 2,000 euros. When we returned the car, there were no issues during the inspection, but the next day they charged me over 3,000 euros for repairs without providing any photos. I think this is a fraudulent company. I strongly recommend choosing a well-known brand rental company. This is the first time I've encountered such a situation in my global car rental experiences.
Hardly any waiting! The process was very fast, but there was no signal in the underground garage, so I had to go to a place with signal to upload the car condition photos.
Their cross-border service fee is 120 euros, which is higher than other companies. It's more suitable for long-term cross-border rentals, but for three or four days, other companies are cheaper. They provided a Skoda SUV, which is about the same size as the older model of the Tiguan.
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