Charged an extra 1000 THB without prior notice.

The car is clean and i have upgrade to xtrail. When I arrive for pick up the car, the cust service is helpfull, but he quite confused with my booking because he said he have no confirmation from qeeq. So he a little bit cheeky and sarcasm when we thank him for car upgrade.

Qeeq is good, user friendly, but need more communication with the car rental.

The car did not meet expectations. It lacked basic features such as charger (cigarette lighter), spare tyre, Bluetooth and the USB port in the stereo system did not work. The car did not seem to have been maintained or serviced as acceleration was poor and rough, the brakes needed pumping. The exterior had scratches and dents. Finally Europcar is charging disproportionately high damages for some scratches to one hubcap. Given the preexisting dents on rest of car, it's unlikely to replace..

Overall experience was good. The platform did not allow me to delay pickup time by a couple of hours. I eventually did not need to. I have claimed the Super protection and await that response.

Like: Easy pick up and drop-off. Right at the terminal door.
Dislike: Car was a bit old with lots of small damage. Mechanically sound but not the best condition.

Like: Car worked fine, and was fairly new.
Dislike: There were some ants crawling around in the car around the dashboard area, but it was not too much of a problem.