Average

Pretty good

The queue was quite slow. If you're rushing to catch a flight, it's best to arrive early. I used Apple's built-in maps and found them more useful than Google Maps. It's important to buy full insurance and gravel insurance as stones can easily hit the car on the road.

Lotus were superb. Very helpful on pick up, couldn't do enough for us. On return, I filled up the car around 50 Kilometers away. When I got back to the airport, I tried to top up the fuel to full, but there was issues at both garages I tried with accepting UK credit cards. Other travels were also having issues, pumps were not manned. So, I returned the car 85 % full. The guy at Lotus said 'don't worry, you tried, there will be no charge'. If this was the USA I would have been charged a full tank. Thanks you Lotus.

Counter staff at Lotus were extremely helpful and didn't unnecessarily push and extra insurance. They gave great tips on where to visit, as well as a thorough explanation of the rules of the road in Iceland. They don't look to charge you for hidden costs and return was painless with no worrying about car condition involved. Superb service - other car rental companies should take note and learn from Lotus.