We arrived at the airport at 1 PM and had arranged to meet the client in the afternoon. We began anxiously waiting for the car. After approximately 2 hours of being told '10 more minutes' each time we called, the car finally arrived and it wasn't the one I had booked. It was too small to fit our luggage! After waiting for 2 hours, we got a car that didn't meet our needs. Zuzuche said they would replace the car, so we started waiting again. Meanwhile, the client was urging us to meet. By then, it was past 3 PM, then 4 PM, and we were exhausted. The men stood in the cold wind waiting, constantly being told it would be another 10 minutes, so we had to keep watching outside in the cold. The women stayed in the airport with the luggage, which was also exhausting. By 5 PM, they offered us a pickup truck instead of the SUV I had ordered, forcing us to put our luggage in the truck bed, which isn't feasible in rainy weather. Our male team members were getting sick from the cold, one female member became physically unwell and had to take emergency heart medication, and we couldn't wait any longer. We had to go to the hospital urgently. This delay cost us a lot in time and resources and ruined our client meeting. The experience was a nightmare! The car rental ruined our schedule and caused health issues, and we didn’t even get a refund. We are planning to report this to the consumer protection agency!