WARSAW CHOPIN AIRPORT CAR RENTAL REVIEWS

Had to wait a long time as there was a bomb threat at the airport earlier so everything was delayed. The staff was nice and answered all my questions. Would have appreciated some recompense for the delay like an upgrade or a discount to be honest.

Quick booking no issues, appreciate that they take AMEX which is my preferred method of payment. The one dollar freeze is also convenient.

The overall experience was very good

Very satisfied

We arrived at the airport at 1 PM and had arranged to meet the client in the afternoon. We began anxiously waiting for the car. After approximately 2 hours of being told '10 more minutes' each time we called, the car finally arrived and it wasn't the one I had booked. It was too small to fit our luggage! After waiting for 2 hours, we got a car that didn't meet our needs. Zuzuche said they would replace the car, so we started waiting again. Meanwhile, the client was urging us to meet. By then, it was past 3 PM, then 4 PM, and we were exhausted. The men stood in the cold wind waiting, constantly being told it would be another 10 minutes, so we had to keep watching outside in the cold. The women stayed in the airport with the luggage, which was also exhausting. By 5 PM, they offered us a pickup truck instead of the SUV I had ordered, forcing us to put our luggage in the truck bed, which isn't feasible in rainy weather. Our male team members were getting sick from the cold, one female member became physically unwell and had to take emergency heart medication, and we couldn't wait any longer. We had to go to the hospital urgently. This delay cost us a lot in time and resources and ruined our client meeting. The experience was a nightmare! The car rental ruined our schedule and caused health issues, and we didn’t even get a refund. We are planning to report this to the consumer protection agency!

The staff tried to charge us 100 PLN for “early pick up” when the amount around £13 was showing on our booking. He recalculated it to 73 PLN after I questioned it

Great platform, easy cancellation and rebooking.

They didn't provide the Ford I requested.

Satisfied

Excellent

This is a scam. The rental was supposed to be 280, but when I arrived, they asked for 3600. If you don't pay, you don't get the car. Be very careful and avoid renting from cheap companies in Poland. This rental company is truly terrible.

Overall, it was okay

When picking up the car, my credit card had an issue, and the staff was very impatient as I tried to resolve it. This was despite the fact that we had waited an hour for the office to open. The car had just enough fuel to reach a gas station, which made it difficult to return with the same amount of fuel, likely a tactic to earn extra money. Additionally, there was no phone holder or backup camera in the car. However, the scenery in Poland is beautiful and the highways are very fast. I was driving at 140 km/h and still overtaken often.

When we arrived at the rental company, they forcibly insisted on buying full insurance, which cost more than double our original rental fee, or they wouldn't give us the car.

AutoUnion is a fraudulent company targeting foreign tourists. After the vehicle inspection, they withheld my deposit without a reasonable explanation. The 88 yuan per day rental fee is indeed cheap, but their real target is your deposit.

Renting a car in Europe is too troublesome, but it's unavoidable for traveling.

Very satisfied. When the 5008 lease ended, I was given a Mazda CX50, which was also very spacious and easy to drive. During this period, the CX50 had an engine warning, and they directly replaced it with a BMW 4 Series at a nearby location without any extra costs. Much better than Europecar by far.

Satisfied

The vehicle is in poor condition and feels unstable at 120 km/h.

Big company, good cars, excellent service, simple and quick procedures

The experience was quite standard and acceptable. We used self-service for car pickup. Thankfully, we took photos from all angles! The rear license plate holder was broken, and it kept rattling while driving, making us worry it might fall off. During car return, the inspector shook the license plate and suspected we caused the damage. We then showed the photos taken during pickup to prove it wasn't our fault!

We were quite anxious as foreigners because we were warned about the car needing maintenance right after picking it up. Why didn’t they maintain it beforehand?