They forced us to buy an add-on fee that wasn't insurance. The American couple next to us had the same issue. The rental company said it was because ACE is an American company. Even after seeking help from QEEQ customer service, it was useless. After negotiating for over an hour and paying an extra RMB 300 to get unlimited mileage, they finally gave us the car. The actual rental was from Green Motion. I advise everyone to avoid these two terrible companies!
They didn’t appear to have our booking, the lady on the desk was very unhelpful, made it a complicated process & tried to give us a smaller car. Very pushy and condescending,
About QEEQ:8.0/10
Booking was easy but then ACE didn’t appear to have our booking
Like: Superb vehicle over our expectations.
Kind people at drop off point and in transfers. Dislike: Transfer time hight -not a lot of information about schedule in airport point-.
Too many time at the office before final car pick-up.
Like: The car, the staff Dislike: I didn't get an Intermediate SUV or Nissan Qashqai but a Citroen C3.
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View more >Dislike: Transfer time hight -not a lot of information about schedule in airport point-. Too many time at the office before final car pick-up.
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View more >Dislike: I didn't get an Intermediate SUV or Nissan Qashqai but a Citroen C3.