The staff claimed they recorded a video of the car windows and took photos, but when switching the car, they required us to provide evidence of existing scratches on the vehicle. Make sure to take comprehensive photos of the entire car, including the undercarriage and windows. Since we picked up the car at night, our photos of the windows weren't clear, and they pointed out a small white spot on the glass. Please thoroughly record videos and take multiple clear photos as evidence.
Both the pickup and drop-off processes were very smooth. The staff was quite friendly and didn't try to create any trouble. However, the car was very old. Even though it had only 70,000 kilometers, it felt like it was falling apart. That said, cars on Egyptian roads are generally in poor condition, so ours might have actually been decent in comparison.
The deposit was not refunded even after 3 months of returning the car. No one handled the negotiations. The car rental company did not respond at all, and the after-sales service of the rental platform also did not address the issue.
The deposit is charged directly to your card, and once paid, it's impossible to get it back. They find any excuse to say I damaged their car and refuse to refund the deposit. Do not rent this car, absolutely do not rent it. It's a complete scam. The car was perfectly fine when returned, no issues at all, yet they wouldn't refund the deposit. When I complained, they just took some random photos of supposed damages and issued fake reports, claiming the deposit was used to cover repairs. How is it that the repair cost happens to be exactly $500?
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