“سيئىة مع هذه الشركة من حيث السيارة ردئة ومكان الاستلام والتسليم سيء وكذلك عامل الاستلام والتسليم علي”
About Autounion:5.0/10
نعم هذه الشركة لا يوجد عندها مكتب سيارات بالمطار يأتي الموظف لاستقبالكم بالمطار والتواصل معك بالجوال وقد تجده وقد لا تجده وايضا الاحظ عليه محاولت أخفاء عيوب السيارة لتحاسب عليها ما لم تنتبه له
About QEEQ:8.0/10
لا يوجد .........الا عدم الاهتمام بالعميل بعد انهاء الاجراء في تسليم السيارة حيث يوجد بعض المشاكل في التسليم
“Nice staff, car as expected except for very old tires. Fuel policy and pick different than promised”
About Autounion:7.0/10
In the description it's written that Autounion is inside terminal. It's not. It's 3-400 meters outside the terminal. Besides fuel policy is written to be full to full. It's not. It's leave it as you get it.
“Great service through QEEQ BUT NOT THE HIGHEST QUALITY AUTO RENTAL”
About Autounion:8.0/10
The car had not been properly serviced upon pick up. It was lacking in windshield wiper fluid and other fluids seem to be low as many indicator lights came on towards the end of our trip.
When I arrived at the airport, there was no pick-up sign as promised. I had to call before someone came, which wasted some time. The car provided at first was smaller than the one I had booked. When I requested the same model, the vehicle condition was quite poor. Later, I paid extra to switch cars, but after driving for a day, the tire pressure warning light came on, and I had to find someone to fix it myself. Moreover, the car was given with an empty fuel tank!
There was a bit of a wait to pick up the car. Two staff were serving. They did make us wait outside the portacabin whilst they dealt with other customers - and it was actually cold that day! However, once we were served it went smoothly - no hidden charges or attempted "upselling" so this was much appreciated. The return was done quickly an efficiently.
We agreed to be picked up at 7:30 am at Terminal 3 of the airport with a sign, but we didn’t see anyone from the rental company. We only got picked up at 9 am after contacting the booking platform. We purchased unlimited mileage, confirmed by the platform at $10 per day, but it turned out to be $15 per day at the rental counter. Although we had no accidents or damage throughout the trip, during car return, they claimed there was a mark at the bottom corner of the car door, which was hard to notice, and charged us $200. We felt it was intentional extortion.
The staff were all great and moved as quickly as they could. When I missed the cut off for the pick up shuttle I went directly to Autounion the next morning as soon as they opened. It was busy with people picking up and dropping off but the process of getting the car was smooth. There was an issue with the check engine light coming on but it's a known issue so they told me not to worry about it. Overall it was a smooth process and I would rent with them again.
“Mine was ok but worried about the overall experience for other client”
About Autounion:6.0/10
The car was fine , not pristine but I was happy with that
Thehand over was very rushed as staff wanted to leave for night . A few things were slightly tricky , no manual provided couldn't get bonnet to open to refil washer fluid
Had trouble finding fuel cap cover lever first time
Was a bit concerned as a solo female dropped her car off just before closing and a large family with young kids also and were told no shuttle available and they were closed. Foreign travellers and left high and dry with no ability or numbers to call for taxi etc and staff not interested to help.
I also had trouble with pick up from airport as my flight in was a little late but luckily they did or I would have been scuppered. Im senior and NOT a techy person and had only data on my phone !!!.
The shuttle driver was very helpful for me nut not for the other customers. I felt really sorry for them as the actual place is quite far from airport , on an Industrial estate and relatively isolated from public routes etc
“Wouldn’t use them again, cars are crappy, forced into extras.”
About Autounion:4.0/10
The booking was convoluted, and set up in such as way to provide conflicting information. I had to spend an extra $100 on the car hire that I shouldn’t have if the advertised policy was followed.
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