“سيئىة مع هذه الشركة من حيث السيارة ردئة ومكان الاستلام والتسليم سيء وكذلك عامل الاستلام والتسليم علي”
About Autounion:5.0/10
نعم هذه الشركة لا يوجد عندها مكتب سيارات بالمطار يأتي الموظف لاستقبالكم بالمطار والتواصل معك بالجوال وقد تجده وقد لا تجده وايضا الاحظ عليه محاولت أخفاء عيوب السيارة لتحاسب عليها ما لم تنتبه له
About QEEQ:8.0/10
لا يوجد .........الا عدم الاهتمام بالعميل بعد انهاء الاجراء في تسليم السيارة حيث يوجد بعض المشاكل في التسليم
At noon on Friday, there were hardly any customers at the counter. Providing a passport, credit card, and driver’s license was all it took, and we clarified the insurance and unlimited mileage terms before finalizing the contract smoothly (if no one is available at AVIS, you can also check with the Budget counter next door). For later issues, you can simply contact them via WhatsApp. When my tire was punctured, AVIS staff told me to visit a tire shop and then call them. They directly communicated with the shop over the phone, and the tire was repaired for just 100 EGP.
I had previously read mixed reviews about car rentals in Cairo. This company actually forwards orders to Eurocar. The staff at the rental office was very efficient, sincere, and straightforward—no scams involved. The car was a Nissan Sunny with less than 30,000 kilometers on it, so it was fairly new. The owner mentioned that the previous renter in Luxor had damaged the rear right wheel and paid around 1200 RMB. If you purchase full insurance, such costs can be fully covered. However, there's an issue I encountered: my booking through QEEQ stated that it included basic insurance (essentially basic damage insurance where amounts beyond around 4000 RMB would be covered by the insurance company, but amounts below that would need to be paid personally). When I asked the office staff about this, they stated there was no damage insurance, and if there was, it would likely have been offered by QEEQ or other agencies like Shouqi. This inconsistency raises some concerns—either the rental owner misunderstood or there's an error in QEEQ's information. Therefore, I recommend purchasing full insurance. Additionally, I asked whether the car needed washing during pickup. The owner said it wasn't necessary, and the staff mentioned it depends on the situation. Ultimately, I felt the car's exterior was a bit dirty, but they didn't require me to clean it. I simply had to refuel the car to full.
Our self-driving trip in Egypt left me with a strong impression of the rented car, though not in a positive way. Right after picking up the car, I noticed the poor condition—it lacked a handbrake, which caused significant unease during driving. Additionally, the right headlight on the left side of the car was completely broken and unusable. When I pointed out the issue to the rental office during pickup, they shockingly claimed it wasn't a problem and the car was fine to drive, leaving me feeling rather helpless.
As we drove, there were even more issues. The engine's oil light came on, and upon checking, the oil level was critically low. Fortunately, we found a nearby gas station where I could purchase some, though it cost me 900 Egyptian pounds to resolve the issue. While the rental office reimbursed this expense when we returned the car, it was evident they had seriously neglected maintaining the vehicle before renting it out.
On the bright side, the car's performance and power were relatively decent during our 3000-kilometer journey. However, all these minor problems made the trip much more stressful than necessary. Driving in Egypt’s cities, especially in places like Cairo and Alexandria, requires a great deal of courage and composure. The added issues with the car only increased the pressure. I sincerely hope the rental company takes vehicle maintenance more seriously in the future to provide more reliable cars for other customers.
The overall condition of the car was terrible. It was an old vehicle with over 100,000 kilometers. The left-side mirror had been replaced and could no longer be adjusted automatically, only manually. The seatbelt was loose and wouldn’t retract properly. The interior leather was very worn, with some parts even cracked. The rear wiper was broken, and the car lacked sufficient power for desert highway driving, raising concerns about its safety.
The car was too old, costing an average of $700 per day, and had already run 140,000 kilometers—looks like it's at least ten years old. After exceeding 750 kilometers of mileage, there's a charge of $0.25 per kilometer. That's outrageous.
The staff claimed they recorded a video of the car windows and took photos, but when switching the car, they required us to provide evidence of existing scratches on the vehicle. Make sure to take comprehensive photos of the entire car, including the undercarriage and windows. Since we picked up the car at night, our photos of the windows weren't clear, and they pointed out a small white spot on the glass. Please thoroughly record videos and take multiple clear photos as evidence.
The vehicle was outdated, and I had to wait a very long time, at least 20 minutes, to pick up the car. Make sure to take a detailed video during pick-up. It's recommended to wash the car before returning.
Very good. I saw people on Xiaohongshu mentioning various pitfalls, but in reality, the process was very professional. Just signing a contract, upgrading to unlimited mileage, and driving off. I bought QEEQ insurance instead of theirs. When returning the car, they barely inspected it and casually checked it before processing the return. They even dropped me off at T3. Within a week, I got my full deposit back.
Additionally, this company doesn't require the 'three certificates as one'; a mainland passport combined with an international driver's license (IDP) suffices.
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