The first time, there was no car in the parking spot, and the second time, the fuel tank was only 1/4 full. Other rental companies would have upgraded me to the next model for free by now.
It was the peak time for flight arrivals when we got there, and we had to wait in line for nearly two hours to get the car. The process itself was smooth, and the staff were very friendly without trying to sell any additional insurance.
We experienced the price drop option, fantastic! Good news before our vacay!
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