Only one staff member, long waiting time

The woman at the check out counter was extremely nice and helpful. She provided valuable information and directions. The car did not have floor mats and the bottom carpet had a hole worn through. The return area at the Perth airport was very confusing and I saw several cars/drivers circling the airport. I also had to circle twice as the signage was poor.

Keep up the good work

Thanks for making car rental a breeze

Dishonest business practice of Alamo by claiming extra fuel cost on return which they cannot verify and substantiate. The rental of a medium SUV (BMW X1) was downgraded to a compact economy hatchback (Audi A1) at the original booking charges. It was substituted without prior notice. The matter was not pursued at the time of pickup as I was running very late to attend a meeting @ 900am due to a 2.5 hours flight delay of arrival. I am reserving my right to dispute my credit card charges.

Great booking platform, easy and straightforward.

Alamo check out was great, I did ask the attendant multiple times as to the return location and directions. She told me it was easy and to just follow the signs.