Very enthusiastic. Although my English is not very good, they were still very patient in communicating.

Under 21 required to buy full insurance at the store

Highly recommended company! Not only are the prices low, but the service is excellent! Firstly, a shuttle arrived within 5 minutes after we landed. The only downside was that it was after office hours, and no one picked up the customer service call, so I thought the shuttle might not come. When we arrived at the pickup location, the car was a pleasant surprise—very new and clean. The customer service was good, and they didn't push the insurance. I took detailed photos and videos, and the staff didn't mind. The biggest surprise was when I returned the car. I had scratched it against a wall, but the employee told me it was okay and said, 'It's okay!' Although I had full insurance, it would still be a hassle to claim, but this saved me from all the trouble. They also drove us back to the airport. The staff were super nice!

Great service friendly staff Free upgrade

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Continue to be pleased with cars hired from East Coast. Always great value. Always supplied with the car requested. Always confident that the car will perform well and has been well-maintained. (Cairns office of East Coast deserve special mention as their cars are always immaculate inside & out!)

Great. Best value.