They charged extra for processing after 8pm. Our flight landed just after eight, which was the only direct option. The staff at the counter were not very friendly.

The overall service level is acceptable.

During the car return, the staff tried to extort money from me, pointing out a scratch that could only be seen from a specific angle, and asked for 2500 baht to settle privately, otherwise, they would deduct 5000 baht from my deposit. The scratch could only be seen under certain lighting and angle. I had taken photos of any visible paint damage during pickup, but this scratch was really hard to notice, probably only detectable by the staff. This kind of scratch could be fixed with waxing. Also, I had bought insurance which surprisingly didn’t cover this kind of damage? I had to catch a flight after returning the car, so I didn’t have time to find a place for waxing, plus they wouldn’t let me go without signing. They even raised the price during the argument, starting from 2000 and later increasing to 2500 when they saw I was in a hurry to catch my flight. Very malicious behavior!

We arrived at the airport for a 9:30 am flight. What exactly t9 do with the vehicle was not so clear. It appears to have worked, but would be nice to have some kind of consensus nicely confirmation before leaving the country.

Long wait to pick up the car. Had a customer ahead of me in the line who kept asking weird questions, and i had to wait very long even tho i had a reservation etc.